Run inbound and outbound tests on your toll and toll-free numbers across the US and Canada to accurately measure how your customers experience your service in real world conditions.
WE WORK WITH TRULY GLOBAL BRANDS
If customers experience poor quality or their call fails to connect, that reflects badly on your business. Gain information on your customers' experience allowing you to take action to protect your brand image.
Evidence your quality service to customers, with independent, internationally-recognised measures of audio quality. We measure your call quality using industry leading, actionable metrics such as PESQ.
Get to work on fixing issues before your customers even notice, with proactive testing and immediate real-time alerts.
Benchmark and manage the performance of carrier partners using our data from millions of tests conducted globally.
Ensure solid performance of your upstream and last-mile providers with a focus on quality of call delivery.
Fix issues quicker with the benefit of detailed reports and problem recreation capability allowing your engineers to work on more valuable tasks.
Verify your services before and after change activity to ensure your services can meet the demands of your growing business.
Post dial delay
Spearline gives us a very flexible dashboard with a user-friendly interface for managing our numbers and scheduling exactly when our tests get run.
Spearline provides first rate audio quality testing tools that allow us to enhance our customers' experience. I cannot overstate the value of their solutions.
The platform has been exceptional in our ability to drive carrier improvements, customer fault investigations and alerting of any country issues.
Spearline gave us better visibility on the quality of our service, and allowed us to detect and solve issues much faster. It contributed to improving call quality and customer satisfaction.