Why is audio quality important?
Poor Audio Quality often means a customer can’t complete the objective of the call. It has a negative effect on average call duration, customer experience and call abandonment rates for contact centres.
See our quick guide to audio quality below.
Spearline's Voice Assure can help your business test your phone lines audio quality making you the first to know of any issues on your lines.
Contact us today and talk to one of our experts.
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Latency is the time taken from when the voice of one person speaks to when the other person hears. Long delays make for uncomfortable and frustrating conversations.
Echo and overlapping noises in a phone happens too often, even with VoIP communications. Echo can be caused by network issues, cabling, equipment configurations, or even a single user’s own speaker feeding back into his/her microphone.
Jitter is when the voice packets arrive out of order at the recipient's line — they won't be obtained in the same order in which they are sent. Network equipment attempts to sort this by waiting and reordering things, but that can create varying delays that can be felt by the callers.
With Spearline Voice Assure you will proactively be able to test wherever you are and at anytime you want.
Measure what matters to you and be the first to know of any issues on your lines.
Post Dial Delay
Spearline gives us a very flexible dashboard with a user-friendly interface for managing our numbers and scheduling exactly when our tests get run.
Spearline provides first rate audio quality testing tools that allow us to enhance our customers' experience. I cannot overstate the value of their solutions.
The platform has been exceptional in our ability to drive carrier improvements, customer fault investigations and alerting of any country issues.
Spearline gave us better visibility on the quality of our service, and allowed us to detect and solve issues much faster. It contributed to improving call quality and customer satisfaction.